Book About Returns and Refunds Policy

At Book About, customer satisfaction is important to us, so if you aren’t happy with the quality of any item please let us know.

Our personalised products are made-to-order according to your specifications, so we can’t accept returns where the customer has change of mind.

Customers will not be eligible for a refund or replacement of personalised or customised products:

  • Where errors occur from a typing error you may have made on the order;
  • For defects that are the result of ordinary wear and tear or abnormal use;
  • Or if you have changed your mind.

Customers use all kinds of spelling variations for names, so it is impossible for us to know if it is a mistake or just different. So please ensure spelling is checked before you complete your order.

If you believe your item is faulty, please contact customer service via email for instructions on how to proceed.

We only replace items if they are defective or arrive damaged.

We may ask for faulty/incorrect items to be returned to us for a quality inspection, to ensure those rare problems don’t occur again.  If you need to return an item, please contact customer service via email for instructions on how to proceed. Typically returns take 3 days to be processed once products have been received.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.

“Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure”.